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Adrianne S. Johnson portrait

Healthcare operations thinker and consulting extern

I translate operational problems into clear, practical recommendations from my Institute of Mental Health externship experience.

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Work samples

Portfolio items show project work from my Institute of Mental Health externship: operational reviews, workflow analysis, and practical recommendations for clinical services.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I translate operational problems into clear, practical recommendations from my Institute of Mental Health externship experience.

I am Adrianne Johnson. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on operations and consulting–focused projects related to healthcare delivery and systems.

Externships

Healthcare Operations & Consulting Externship

In progress

Education

Monroe University

B.A Business · Class of 2027

Skills

Healthcare operationsProcess mappingWorkflow analysisOperational recommendationsConsulting deliverables
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The project examined care coordination work in an acute mental health setting by mapping case manager workflows, analyzing handoffs and information flows, and prototyping measures for operational clarity. The work compared service models and produced process maps and analytic notes describing coordination bottlenecks and information gaps.

Healthcare Operations & Consulting Externship

What I've accomplished

I analyzed case management workflows, compared service models, and documented how operational steps affect patient-facing processes.

Project breakdown

View all work