Institute of Mental Health logoInstitute of Mental Health Externship via Extern

First-year student exploring healthcare operations

Freshman at CUNY John Jay, completing a Healthcare Operations & Consulting externship at the Institute of Mental Health.

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Work samples

Work during a Healthcare Operations & Consulting externship focused on operations and consulting tasks at the Institute of Mental Health, used to develop practical experience while I study.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

Freshman at CUNY John Jay, completing a Healthcare Operations & Consulting externship at the Institute of Mental Health.

I am Andrea Salim, a first-year bachelor's student at CUNY John Jay College of Criminal Justice. I have limited formal work experience and am completing a Healthcare Operations & Consulting externship with the Institute of Mental Health while I explore career paths in health and service fields.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Cyber-Security Internship

Industry Scholars Program · Feb-March 2026

Project-Based Learning (SYEP) · July-August 2023

Education

August Martin High School

High School Diploma · Class of 2026

Skills

Healthcare operations (learning)Consulting basics (externship experience)College-level research and coursework
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination and the case manager role at the Institute of Mental Health, analyzing workflows that underpin patient experience and safety. Work combined process mapping, structured operational analysis, and a prototype dashboard to make coordination tasks and risks visible. Deliverables documented workflows and produced artifacts that represented coordination

Healthcare Operations & Consulting Externship

What I've accomplished

I mapped operational workflows, analyzed service models, and documented findings from a case study to surface risks and describe care-coordination work.

Project breakdown

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