I utilized AI tools like Perplexity, ChatGPT, and Replit to identify customer frustrations, creating a Pain Point Chart that highlighted key insights. This chart provided a vital foundation for developing an effective customer journey map centered on authentic consumer needs.

I created an 'Ideal Consumer List' to differentiate between consumers and customers for targeted segments. Additionally, I developed a Customer Journey Map using the AIDA framework, effectively outlining critical touchpoints in the interaction between businesses and consumers.

I analyzed consumer insights from survey data through both quantitative and qualitative methods. Utilizing Google Sheets, I visualized data findings and employed AI-driven analysis to deepen my understanding of consumer behavior and preferences.

I gained skills in exploratory data analysis (EDA) and sentiment analysis using Python and Google Colab. I gathered and cleaned data with tools like Pandas and NumPy, then conducted EDA and sentiment analysis, visualizing insights derived from customer reviews collected from online sources.