Currently an Extern @Institute of Mental Health·🟢 Open to work
I leverage my healthcare informatics expertise to enhance patient experiences and streamline clinical operations.
My projects focus on healthcare data analysis and operational efficiency, showcasing my skills in workflow optimization and data-driven decision-making.
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TruBridge · Jun 2025 · ✅ Verified by Extern
Gain experience in healthcare data analysis, statistical modeling, and AI-driven insights with Trubridge, a leading publicly traded healthcare solutions provider. Learn to work with large public datasets, perform correlational analysis, and build interactive dashboards to uncover trends in infection data and support data-driven decision-making.
Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
I leverage my healthcare informatics expertise to enhance patient experiences and streamline clinical operations.
Healthcare informatics professional with a Bachelor of Science in Informatics and hands-on experience across outpatient clinical settings. Background includes ambulatory clinical workflows, patient documentation, provider support, professional billing, hospital billing, benefits, claims, and medical coding exposure. Skilled in workflow analysis, EHR navigation, issue identification, documentation, cross-functional communication, and clinical operations support.
Externships
Healthcare Operations & Consulting Externship
Institute of Mental Health
Experience
CUSTOMER SERVICE REPRESENTATIVE
Elevance Health (Anthem – BCBS) · Aug 2025 – Apr 2026
MEDICAL HEALTH SCREENER
TotalWellness · Oct 2023 – Nov 2024
MEDICAL ASSISTANT/FRONT DESK REPRESENTATIVE
Planned Parenthood · Jun 2022 – Aug 2023
MEDICAL ASSISTANT/FRONT DESK INTERN
Dermatology Associates of NWI · May 2021 – Dec 2021
Education
ROSS MEDICAL EDUCATION CENTER
MEDICAL ASSISTANT PROGRAM · Class of 2021
IVY TECH COMMUNITY COLLEGE
ASSOCIATE OF SCIENCE IN INFORMATICS · Class of 2025
INDIANA UNIVERSITY – INDIANAPOLIS
BACHELOR OF SCIENCE IN INFORMATICS · Class of 2026
Skills
✅ Verified by Extern
Gain experience in healthcare data analysis, statistical modeling, and AI-driven insights with Trubridge, a leading publicly traded healthcare solutions provider. Learn to work with large public datasets, perform correlational analysis, and build interactive dashboards to uncover trends in infection data and support data-driven decision-making.
During my externship with TruBridge, I gained hands-on experience in healthcare data analysis, focusing on statistical modeling and AI-driven insights. I worked with large public datasets to perform correlational analysis and build interactive dashboards, ultimately uncovering trends in infection data to support data-driven decision-making in healthcare.
I produced a triangulated synthesis linking absenteeism and an income proxy, cleaned and transformed public datasets in Python, generated EDA visualizations (histograms, boxplots, scatterplots, heatmaps), and assembled an SCQA presentation with policy-focused recommendations.
✅ Verified by Extern · ⏱️ In progress
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
During my externship at the Institute of Mental Health, I examined the design and communication of care coordination in acute mental health settings. By studying the role of case managers, I gained insights into how workflows affect patient experiences and identified opportunities to enhance operational clarity, ultimately supporting continuity of care and informed decision-making.
In this project, I focused on understanding the intersection of business operations and customer experience within healthcare. Below are the key tasks I completed during this externship, showcasing my analysis and findings.