Institute of Mental Health logoInstitute of Mental Health Externship via Extern
Anika Robinson portrait

Healthcare operations and consulting for mental health

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, focused on operational and consulting work in mental health services.

View my workMessage Me

Work samples

Projects and deliverables from my Healthcare Operations & Consulting externship at the Institute of Mental Health, showing operational and consulting work in mental health services.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, focused on operational and consulting work in mental health services.

I am Anika Robinson. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on operational and consulting tasks related to mental health services.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Sales Agent

Swiftpac · Jul 2026

Customer Service Agent

Cable and Wireless-FLOW · Nov 2012 - Jun 2026

Education

Monroe University

Bsc Business Management minors in Marketing, Human Resource Management and Legal Studies · Class of 2027

Skills

Healthcare operationsConsultingMental health services
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The project analyzed care coordination in acute mental health settings, mapping case manager workflows and modeling operational flows. The work produced process maps and prototype dashboard concepts that made coordination tasks and risks visible for operational review.

Healthcare Operations & Consulting Externship

What I've accomplished

I mapped workflows, analyzed service models, and prototyped visual summaries to show how care coordination operates in acute mental health settings.

Project breakdown

View all work