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Healthcare operations and consulting for mental health

I bring practical operations and consulting experience from a Healthcare Operations & Consulting externship at the Institute of Mental Health.

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Work samples

Portfolio items highlight operations and consulting work completed during my Healthcare Operations & Consulting externship at the Institute of Mental Health.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I bring practical operations and consulting experience from a Healthcare Operations & Consulting externship at the Institute of Mental Health.

I am Anjali Levons. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on operational and consulting tasks related to healthcare delivery and mental health services.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Cashier

SNR Variety Store · May 2023- Present

Store Clerk

Fly High Variety Store · November 2022- March 2023

General Worker

Big Bamboo Restaurant and Bar · January 2021- January 2023

Part Time Babysitter

Part Time Babysitter · May 2022- January 2023

Store Clerk

Kishma’s Kreations · January 2019- January 2020

Education

Monroe University

B.A Business Management and Accounting · Class of 2027

Skills

Healthcare operationsConsultingProcess improvementMental health services
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination work in an acute mental health setting, concentrating on the case manager role and its operational touchpoints. Work included structured process analysis, process mapping, and prototype dashboards to make coordination activities visible. The project documented workflow sequences and identified coordination handoffs.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map for mental health case management that mapped roles, connections, and communication gaps using a shared spreadsheet.

Project breakdown

I built a stakeholder map for mental health case management, mapping roles, connections, and communication gaps using a shared spreadsheet. The map clarified who interacts with clients and where coordination issues may occur.

Google Sheets
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