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Healthcare operations and consulting for mental health

I translate operational insight into practical solutions from my externship experience at the Institute of Mental Health.

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Work samples

Projects and deliverables from the Institute of Mental Health externship, focused on operations, process improvements, and consulting work for mental health services.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I translate operational insight into practical solutions from my externship experience at the Institute of Mental Health.

Hardworking, energetic & result-oriented person with short real-world exposure for almost a year as an entrepreneur. Learning the required soft skills to develop myself with curiosity to explore new challenges for the upcoming journey by diving deep into the courses to understand the practical impacts.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

business management intern

parkchester family pharmacy · Sep 2026

Co-Founder

DOCKS, Chittagong, Bangladesh · October 2020 6 July 2021

Education

Monroe University, Bronx, NY

Bachelor of Business Administration · Class of 2026

University of Chittagong, Bangladesh

BBA in Marketing (Transferred)

Skills

Microsoft WordExcelPowerPoint
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination work in acute mental health settings, studying the case manager role and mapping workflows that connect clinical and administrative tasks. Work included structured process mapping and dashboard prototyping to make coordination activities visible and to surface operational risks.

Healthcare Operations & Consulting Externship

What I've accomplished

I mapped stakeholders, summarized seven responsibility areas for case managers, and identified role clarity and documentation as primary system gaps.

Project breakdown

I mapped stakeholders and summarized seven responsibility areas for case managers, identified role clarity and documentation as key system gaps, and noted how influence and burden diverged across stakeholders.

Open Link

I identified five concrete issues that determine whether a case manager can track patients after discharge: missed follow-ups, unresolved defaults, unreachable patients, uninformed caregivers, and unattended referrals, and I compiled them in a workbook.

Open Link
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