Institute of Mental Health logoCurrently an Extern @Institute of Mental Health
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Undergraduate Student at the University of Minnesota | Exploring Interests in Business, Economics, a

I’m a University of Minnesota rising junior ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

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Work samples

Dive into my projects and experiences that showcase my skills in Sales and Business Development while gaining insights from my externship.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · Aug 2026 · ✅ Verified by Extern

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

I’m a University of Minnesota rising junior ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

I am a rising junior at the University of Minnesota, pursuing a Bachelor's Degree while focusing on Sales and Business Development. Currently, I am gaining hands-on experience through an externship in Healthcare Operations & Consulting at the Institute of Mental Health, where I aim to blend my academic background with practical insights into the industry.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Healthcare Operations & Consulting Externship

Extern · June 2026 – August 2026

Crew Trainer

Mcdonald’s · July, 2022 – March, 2024

Education

University of Minnesota Twin-cities, College of Liberal Arts

Intended Major: Economics - Business Emphasis · Class of 2028

Skills

SalesBusiness DevelopmentHealthcare OperationsConsulting
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Institute of Mental Health · Aug 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

During my externship at the Institute of Mental Health, I examined care coordination in acute mental health settings. I focused on the role of case managers, analyzing workflows to enhance patient experience. Through process mapping and dashboard prototyping, I discovered how operational clarity fosters better care continuity, safety, and decision-making.

Healthcare Operations & Consulting Externship
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What I've accomplished

I converted an initial stakeholder table into an interactive visual board that documented roles, workflows, and pain points, and I transformed unstructured qualitative notes into decision-ready formats.

Project breakdown

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