Currently an Extern @Institute of Mental Health

Undergraduate Student at the University of Minnesota | Exploring Interests in Business, Economics, a

I’m a University of Minnesota rising junior ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

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Work samples

Dive into my projects and experiences that showcase my skills in Sales and Business Development while gaining insights from my externship.

Healthcare Operations & Consulting Externship
Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

I’m a University of Minnesota rising junior ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

I am a rising junior at the University of Minnesota, pursuing a Bachelor's Degree while focusing on Sales and Business Development. Currently, I am gaining hands-on experience through an externship in Healthcare Operations & Consulting at the Institute of Mental Health, where I aim to blend my academic background with practical insights into the industry.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Healthcare Operations & Consulting Externship

Extern · June 2026 – August 2026

Crew Trainer

Mcdonald’s · July, 2022 – March, 2024

Education

University of Minnesota Twin-cities, College of Liberal Arts

Intended Major: Economics - Business Emphasis · Class of 2028

Skills

SalesBusiness DevelopmentHealthcare OperationsConsulting

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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

During my externship at the Institute of Mental Health, I examined care coordination in acute mental health settings. I focused on the role of case managers, analyzing workflows to enhance patient experience. Through process mapping and dashboard prototyping, I discovered how operational clarity fosters better care continuity, safety, and decision-making.

Healthcare Operations & Consulting Externship

What I've accomplished

I converted an initial stakeholder table into an interactive visual board that documented roles, workflows, and pain points, and I transformed unstructured qualitative notes into decision-ready formats.

Project breakdown

A case study showed inefficient handoffs in mental health care. I mapped the case manager role, listed daily tasks, workflows, pain points, and stakeholder quotes, and produced a visual stakeholder map plus a role summary documenting coordination gaps and constraints.

Google Docs

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I analyzed clinic workflows and documented observable issues, affected parties, hidden risks, and process gaps. I mapped causes for missed first follow-up appointments, showing ownership gaps, unclear discharge materials, lack of reminders, and system visibility failures.

Google Docs

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I analyzed discharge follow-up failures, mapped where responsibility and tooling diverged, and wrote a decision tree that automated no-show detection, defined outreach attempts and escalation steps, and documented role-based handoffs and risk reassessment.

Google Docs

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Work samples

Healthcare Operations & Consulting Externship

About me

Healthcare Operations & Consulting Externship

Overview

What I've accomplished

Project breakdown

Know How Business Processes Impact Customer ExperienceI created a stakeholder map and role summary for case managers in mental health care, turning qualitative notes into a structured visual and written scope of work.

Understand Problems for Customers & StaffI mapped patient and internal workflow gaps in a psychiatric discharge process and identified the missed first post-discharge appointment as the critical failure point.

Analyze & Optimize WorkflowsI mapped a clinic discharge-to-follow-up workflow and created a decision tree to detect and escalate missed first post-discharge appointments.