Currently an Extern @Beats By Dre·🟢 Open to work
I study how people work and decide, and I apply that to consumer behavior through a Beats by Dre externship.
This portfolio showcases my research and analysis projects centered on consumer behavior and market trends, drawing insights from my externship at Beats by Dre and my university studies.
JPMorgan Chase · May 2026
Analyze the customer onboarding process, identify operational inefficiencies, and recommend improvements that reduce onboarding time, improve customer experience, and increase operational efficiency.
I study how people work and decide, and I apply that to consumer behavior through a Beats by Dre externship.
Strategy Consulting professional specializing in operational strategy and quantitative problem-solving, with proven success driving 90% efficiency gains in complex service delivery environments. Expert at partnering with executive leadership to translate data-driven insights into strategic initiatives that increase corporate trust by 200%.
Externships
Beats by Dre Consumer Behavior & Market Analysis Externship
Beats By Dre
Experience
Incoming Operational Strategy & People Analytics Extern
Amazon Fulfillment Center · July 2026 – Present
Operations & Engagement Intern
Leadership Learning & Community · Jan 2026 – Present
Healthcare Operations & Project Management Analyst
Institute of Mental Health (Externship) · Jun 2026 – Jul 2026
Corporate Strategy & Consulting Extern
Incorruptible Framework (Mentored by Eric Ries) · Jun 2026 – Jul 2026
Product Strategy Analyst
BeReal Product Management (Externship) · Jun 2026 – Jul 2026
Education
University of North Carolina at Pembroke
B.S. in Psychology & Marketing · Class of 2027
Skills
JPMorgan Chase · May 2026
Analyze the customer onboarding process, identify operational inefficiencies, and recommend improvements that reduce onboarding time, improve customer experience, and increase operational efficiency.
Analyze the customer onboarding process, identify operational inefficiencies, and recommend improvements that reduce onboarding time, improve customer experience, and increase operational efficiency.
Analyzed JPMorgan Chase’s customer onboarding workflow and developed process improvement recommendations using root cause analysis, process mapping, and KPI measurement to enhance operational efficiency and customer experience.
Developed a future-state customer onboarding process designed to reduce processing delays , improve operational efficiency, minimize operational bottlenecks, and enhance the overall customer experience through data-driven recommendations.