Attronica logoCurrently an Extern @Attronica

Healthcare Administration Professional Returning to Practice

I combine clinical operations analysis with financial planning skills to clarify workflows and improve continuity of care.

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Work samples

I analyze care coordination, create process maps and dashboards, and apply financial planning techniques from an active externship to make invisible work visible and support decision-making.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · Jun 2026 · ✅ Verified by Extern

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Top performerStakeholder MappingRoot Cause AnalysisSystems ThinkingProcess MappingChange ManagementStrategic Communication

About me

I combine clinical operations analysis with financial planning skills to clarify workflows and improve continuity of care.

I am Catrina Williams, a recent Doctor of Healthcare Administration graduate from the Virginia University of Lynchburg. I am reentering the workforce after a career break, with experience studying care coordination in acute mental health settings and active externship work in financial planning, analysis, and private company valuation.

Externships

Attronica Financial Planning & Analysis and Private Company Valuation Externship

Attronica

Education

Virginia University of Lynchburg

D.H.A. - Doctor of Healthcare Administration · Class of 2027

Texas Woman's University

E.M.B.A. - Executive Master of Business Administration · Class of 2015

Skills

Care coordination analysisProcess mappingDashboard prototypingOperational workflow designPatient experience assessmentRisk identification in clinical workflowsFinancial planning and analysisPrivate company valuation
Back to work
Institute of Mental Health · Jun 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingRoot Cause AnalysisSystems ThinkingProcess MappingChange ManagementStrategic Communication

Overview

The project examined the case manager role in acute mental health, mapping responsibilities, daily workflows, pain points, decision points, and risks. Deliverables included a scoped role summary, an issues spreadsheet with prioritized preventable breakdowns, a Mermaid.js flowchart of a missed-appointment decision tree, and a Claude.ai dashboard prototype. The work was awarded Top Performer by

Healthcare Operations & Consulting Externship
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What I've accomplished

I produced a scoped role summary of the case manager, a prioritized spreadsheet of observable issues and hidden risks across care transitions, a working Mermaid.js flowchart for missed-appointment triage, and a Claude.ai prototype dashboard with role-specific views and a live share link.

Top performer

Project breakdown

View all work