Institute of Mental Health Externship via Extern·🔴 Not looking for opportunities
Healthcare operations and consulting externship work
I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, focusing on operational and consulting tasks in mental health care.
Work samples
Selected work from my Healthcare Operations & Consulting externship at the Institute of Mental Health, showing operational analyses and consulting-focused deliverables.
Ethical Decision-Making in Business Management Systems Healthcare Operations & Consulting Externship 
Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingSystems ThinkingProcess MappingChange Management
About me
I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, focusing on operational and consulting tasks in mental health care.
I am Chatura Philip. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting–focused projects.
Externships
Healthcare Operations & Consulting Externship
In progress
Experience
Personal Secretary to the Attorney General
Attorney General’s Office, Ministry of Legal Affairs, Public Safety, Information and Justice · 2014–Present
Secretary
Steadroy C. O. Benjamin & Co. · 2003-2014
Education
Monroe University
Antigua and Barbuda Institute for Continuing Education
Clarehall Secondary School
Studies not completed
T. N. Kirnon Primary School
Skills
Healthcare operationsConsultingOperational analysisHealthcare project work
Ethical Decision-Making in Business Management Systems
✅ Verified by Extern · ⏱️ In progress
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingSystems ThinkingProcess MappingChange Management
Overview
The work mapped case management workflows at an acute mental health provider, analyzed how those processes affect care coordination and patient interactions, and prototyped operational artifacts including process diagrams and dashboard concepts. The project synthesized service-model comparisons and a case-study review to highlight workflow risks and visibility gaps.
What I've accomplished
I produced a stakeholder map and documented case manager workflows, identifying collaboration dependencies, common bottlenecks, and how coordination, communication, and administrative tasks shape patient outcomes.
Project breakdown
I mapped stakeholders for a case manager, listed their roles, pain points, and interactions, and summarized how workflows and documentation needs affected coordination; the map identified collaboration gaps and areas for process validation.
Google Sheets
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