Enterprise Active Directory & IT Service Desk Lab
Deployed a Windows Server 2022 Active Directory environment on AWS with Terraform for 25 users across five departments, configuring AD DS, DNS, OUs, security groups, Group Policy, and file-share permissions. Administered accounts with Active Directory and PowerShell for provisioning, offboarding, password resets, and group changes; wrote runbooks for account-lockout investigation and common support procedures. Built a Jira Service Management help desk with request types, queues, SLAs, and automation rules; resolved 20 simulated Tier 1/Tier 2 tickets covering authentication, account access, DNS, file shares, and onboarding.
AWSWindows Server 2022PowerShellTerraformJira