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Healthcare operations and consulting extern

I completed a Healthcare Operations & Consulting externship at the Institute of Mental Health, where I worked on operational and consulting tasks.

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Work samples

Work shown comes from my Healthcare Operations & Consulting externship at the Institute of Mental Health, focused on operational and consulting activities.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
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    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I completed a Healthcare Operations & Consulting externship at the Institute of Mental Health, where I worked on operational and consulting tasks.

I am Curnel Isembert. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, focusing on healthcare operations and consulting work during the program.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Tax Inspector

Inland Revenue Department | Saint Lucia · January 2009 - Present

Team Manager

Millet Cricket Team | Saint Lucia · 2023 - Present

Treasurer

Millet Development Committee | Saint Lucia · 2023 - Present

Education

Monroe University Saint Lucia

Bachelor of Science in Business and Sports Management · Class of 2027

Skills

Healthcare operationsConsultingMental health care operations
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The project analyzed the case manager role at the Institute of Mental Health, mapping workflows and documenting coordination tasks across the patient journey. Work included structured process mapping and operational analysis to surface hidden risks and make coordination activities visible.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced stakeholder maps and a documented account of a case manager's daily responsibilities and workflows, and I summarized coordination, crisis-response, documentation, and communication gaps affecting patient care.

Project breakdown

I mapped stakeholders and documented a case manager’s daily responsibilities, workflows, and pain points, then summarized findings on coordination, crisis response, documentation, and communication gaps that affect patient care.

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I mapped workflows and stakeholder responsibilities, identified unclear ownership of responses to worsening patient symptoms, and recommended clearer assignment, communication, and follow-up to reduce delays and patient risk.

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