Institute of Mental Health logoInstitute of Mental Health Externship via Extern
Durojaye Rashidat portrait

Early-career product practitioner building practical experience

I translate user needs into clear product work, drawing on a Healthcare Operations & Consulting externship to learn real-world processes and outcomes.

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Work samples

Work here focuses on product tasks informed by healthcare operations and consulting experience from the Institute of Mental Health externship, showing practical steps I took to learn and deliver.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I translate user needs into clear product work, drawing on a Healthcare Operations & Consulting externship to learn real-world processes and outcomes.

I am Durojaye Rashidat, an early-career product professional with a bachelors degree exploring a shift into product roles. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health and am focused on building practical experience and confidence in real-world work settings.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Project Quantity Surveyor

BlueSquare LImited · Jul 2024

Education

Yaba College of Technology, Lagos

Higher National Diploma (HND), Quantity Surveying · Class of 2019

The Polytechnic Ibadan

National Diploma (ND), Quantity Surveying · Class of 2015

Skills

Product thinkingHealthcare operationsConsulting methodsUser-centered problem framingStakeholder communication
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination in an acute mental health setting, focusing on the case manager role and the operational workflows around it. Work combined process mapping, structured analysis, and dashboard prototyping to make coordination activities and risks visible. Deliverables documented workflows and produced artifacts for operational clarity.

Healthcare Operations & Consulting Externship

What I've accomplished

I mapped responsibilities and daily workflows, sourced frontline quotes, and produced two stakeholder tables plus visuals (a catalog and an interactive matrix) that highlighted shared themes such as time pressure.

Project breakdown

Faced fragmented handoffs in a mental health case study, I mapped responsibilities, daily workflows, pain points and sourced quotes for case managers and psychiatric nurses. I produced two stakeholder tables and visuals (catalog and interactive matrix) highlighting shared themes like time pressure…

Google Sheets
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I compiled a categorized spreadsheet of observable workflow failures affecting patients and staff, documented hidden risks and internal process gaps, and produced a structured list of continuity, communication, crisis, access, and discharge issues for RCA work.

Google Sheets
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