Institute of Mental Health logoCurrently an Extern @Institute of Mental Health
Durojaye Rashidat portrait

Early-career product practitioner building practical experience

I translate user needs into clear product work, drawing on a Healthcare Operations & Consulting externship to learn real-world processes and outcomes.

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Work samples

Work here focuses on product tasks informed by healthcare operations and consulting experience from the Institute of Mental Health externship, showing practical steps I took to learn and deliver.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I translate user needs into clear product work, drawing on a Healthcare Operations & Consulting externship to learn real-world processes and outcomes.

I am Durojaye Rashidat, an early-career product professional with a bachelors degree exploring a shift into product roles. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health and am focused on building practical experience and confidence in real-world work settings.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Project Quantity Surveyor

BlueSquare LImited · Jul 2024

Education

Yaba College of Technology, Lagos

Higher National Diploma (HND), Quantity Surveying · Class of 2019

The Polytechnic Ibadan

National Diploma (ND), Quantity Surveying · Class of 2015

Skills

Product thinkingHealthcare operationsConsulting methodsUser-centered problem framingStakeholder communication
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination in an acute mental health setting, focusing on the case manager role and the operational workflows around it. Work combined process mapping, structured analysis, and dashboard prototyping to make coordination activities and risks visible. Deliverables documented workflows and produced artifacts for operational clarity.

Healthcare Operations & Consulting Externship

What I've accomplished

I reviewed operational models and a case study to show how workflows affect patient-facing experience, communication, and service quality.

Project breakdown

View all work