Institute of Mental Health logoCurrently an Extern @Institute of Mental Health

Business Management Graduate | Operations, Data & Problem Solving

Business Management graduate with experience in operations, administration and data analysis. Skilled in problem-solving, stakeholder communication, CRM, Excel, project coordination.

View my workMessage Me

Work samples

Work shown reflects tasks and deliverables from my Institute of Mental Health externship and related early-career projects in health operations and consulting.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

Business Management graduate with experience in operations, administration and data analysis. Skilled in problem-solving, stakeholder communication, CRM, Excel, project coordination.

I am Farhan Kayani. I have some work experience and I recently completed a Healthcare Operations & Consulting externship with the Institute of Mental Health. I am exploring roles that connect operations, consulting, and health services as I start my career.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Administrative & Marketing Assistant

Kip McGrath Education Centre · Jul 2016 - Sep 2022

Education

The University of York

B.A. Business Management · Class of 2023

Skills

Healthcare operationsConsulting methodsProject work from externshipCRMTeam LeadershipEmail MarketingSocial Media MarketingCanvaData AnalyticsRetailadm
Back to works
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

The externship examined care coordination and the case manager role at the Institute of Mental Health, using process mapping and dashboard prototyping to make coordination work visible. The work analyzed workflows that affect patient experience and identified operational risks through structured analysis and a case-study review.

Healthcare Operations & Consulting Externship

What I've accomplished

I analysed care workflows, compared service models, and reviewed a case study to surface how operational choices affect patient experience and safety.

Project breakdown

View all works