Institute of Mental Health logoCurrently an Extern @Institute of Mental Health·🟢 Open to work
Gonzalo Viray portrait

Gonzalo Viray: Psychology Graduate

As a psychology graduate, I specialize in turning complex research into actionable insights, emphasizing ethical AI and effective stakeholder communication.

Work samples

Discover projects where I've synthesized research and developed practical solutions, focusing on ethical AI and stakeholder engagement.

  • GPOS Career Operating System
    GPOS Career Operating System

    Jun 2026

    GPOS Career Operating System

    Designed a local career operating system to organise approved career evidence, resume outputs, archive history, and decision records. Built structured workflows for evidence intake, document drafting, versioning, and review-gated AI counsel. Developed editable DOCX output logic that maps evidence

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

As a psychology graduate, I specialize in turning complex research into actionable insights, emphasizing ethical AI and effective stakeholder communication.

Psychology graduate from Deakin University with experience in research synthesis, ethical AI implementation research, stakeholder communication, and translating complex evidence into practical guidance. Brings a people-centred approach shaped by professional placement, volunteering, and continued learning in AI-supported work.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Psychology Research Intern

Odyssey Victoria, Richmond · Jul 2025 – Oct 2025

Team Manager

Ateneo Junior Football Team, Philippines · Jun 2019 – Mar 2020

Outreach Volunteer

Christian Service and Involvement (CSIP), Philippines · Jun 2016 – Mar 2020

Project Operations Head for “Trees for Peace”

CISV Quezon City Branch, Philippines · Jul 2019 – Jan 2020

Education

Deakin University, Burwood Campus

Bachelor of Psychological Sciences · Class of 2026

Skills

Research & Evidence SynthesisPeople-Facing CommunicationPractical TranslationLearning AgilityStakeholder CommunicationSystems ThinkingCollaborative LeadershipCultural Awareness

GPOS Career Operating System

Designed a local career operating system to organise approved career evidence, resume outputs, archive history, and decision records. Built structured workflows for evidence intake, document drafting, versioning, and review-gated AI counsel. Developed editable DOCX output logic that maps evidence

Overview

Designed a local career operating system to organise approved career evidence, resume outputs, archive history, and decision records. Built structured workflows for evidence intake, document drafting, versioning, and review-gated AI counsel. Developed editable DOCX output logic that maps evidence

GPOS Career Operating System
View all works

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

During my externship at the Institute of Mental Health, I focused on the design and analysis of care coordination in acute mental health settings. I examined the crucial role of case managers, uncovering how workflows affect patient experiences and identifying risks within these processes. My work included process mapping and prototype dashboard creation, aimed at enhancing operational clarity

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map and a mapped case manager workflow, and applied root cause analysis methods to identify underlying issues, documenting multiple insight moments and reflection on my analytical development.

Project breakdown

The module asked for a stakeholder map and role summary. I mapped the case manager role, listed key responsibilities, daily workflows, pain points, and cited supporting quotes and sources. The submission produced a detailed scope-of-work spreadsheet.

Google Sheets
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I collected observable issues in clinic workflows, listed who was affected, the hidden clinical risks, and the internal process gaps. The submission produced a spreadsheet of six concrete failure modes, each paired with the responsible actors and specific workflow breakdowns.

Google Sheets
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