Business Administrator and Marketing Officer

Jamlin Clovis portrait
Institute of Mental Health logoInstitute of Mental Health Externship via Extern

I am a Business Administration student with over ten years of experience in administration, communications, project coordination, and stakeholder engagement.

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Work samples

I am a Business Administration student with over ten years of experience in administration, communications, project coordination, stakeholder engagement, and organization.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logoInstitute of Mental Health✅ Verified by Extern⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I am a Business Administration student with over ten years of experience in administration, communications, project coordination, and stakeholder engagement.

I have experience in office administration, records management, meeting coordination, document preparation, event planning, and digital communications. I am known for my leadership, strong interpersonal skills, attention to detail, and ability to juggle multiple priorities while upholding professionalism and confidentiality. I am passionate about supporting programs and initiatives that enhance community and regional development.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Business Administrator and Marketing Officer

Zando Automotive Shop, Belle-Vue, Vieux-Fort · June 2011–February 2025

Teacher's Assistance

Belle- Vue Combined School, Belle-Vue, Vieux-Fort · September 2024- February 2025

Educator/ Administrative assistance

New Dawn Preschool, Grace, Vieux-Fort · September 2019-July 2024

Education

Monroe University, Castries, St. Lucia

Bachelor of Business Administration in Business Management · Class of 2026

Sir Arthur Lewis Community College

Social Media and Web Applications · Class of 2023

Sir Arthur Lewis Community College

Certificate in Early Childhood Education and Administration · Class of 2021

Skills

AccountingB2B MarketingB2C MarketingBrand MarketingBrand StrategyBudgetingBusiness DevelopmentBusiness StrategyCampaign ManagementCanvaChatGPTCommunicationCommunity ManagementConflict ResolutionContent MarketingCritical ThinkingDesign & Creative MediaDigital MarketingE-commerceEmail Marketing
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The project analyzed care coordination and the case manager role in an acute mental health setting, mapping workflows and producing process artifacts. The work compared service models and documented operational touchpoints, then prototyped dashboard elements to summarize coordination tasks and risks.

Healthcare Operations & Consulting Externship

What I've accomplished

I reviewed operational processes, compared service models, and analyzed a case study to surface how coordination work affects patient-facing workflows.

Project breakdown

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