Institute of Mental Health logoInstitute of Mental Health Externship via Extern

Healthcare operations and consulting for mental health

I apply operational thinking to improve mental health services, informed by a Healthcare Operations & Consulting externship at the Institute of Mental Health.

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Work samples

Projects show operational analysis, process-focused consulting, and service delivery improvements related to mental health, grounded in my Institute of Mental Health externship experience.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I apply operational thinking to improve mental health services, informed by a Healthcare Operations & Consulting externship at the Institute of Mental Health.

I am Justice Hughes. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting tasks related to mental health services.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Compliance Associate

ACB Caribbean, St. John's , Antigua · Aug 2025 - Sep 2026

Customer Service Associate - Teller

ACB Caribbean, St. John's , Antigua · Aug 2023 - Aug 2025

Education

Antigua State College, St. John's ,Antigua

Associate of Applied Science in Business Adminsitration · Class of 2023

Monroe University

B.A. Business Management (Minor-Marketing) · Class of 2027

Skills

Healthcare operationsConsultingProcess improvementService deliveryMental health systemsCritical ThinkingDesign & Creative MediaDue DiligenceDigital MarketingExcelProblem SolvingPublic SpeakingSocial Media Marketing
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship analyzed how care coordination work in an acute mental health setting is structured and communicated. The project examined the case manager role, mapped workflows, and prototyped operational dashboards to make coordination tasks and risks visible. The work combined process analysis, service-model comparison, and dashboard mockups.

Healthcare Operations & Consulting Externship

What I've accomplished

I dissected operational workflows, compared service models, and analyzed a case study to show how coordination tasks shape patient-facing experience and hidden risks.

Project breakdown

View all work