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Healthcare operations and consulting, focused on mental health

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, gaining practical experience in mental health operations and consulting.

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Work samples

Portfolio of externship work from the Institute of Mental Health, showing operational analyses, process-focused recommendations, and consulting-style deliverables for mental health services.

  • Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, gaining practical experience in mental health operations and consulting.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Clerk/Typist

Ministry of Tourism, Civil Aviation, and Sustainable Development · Jul 2025

Education

Monroe University

BBA Business Management · Class of 2027

Skills

ExcelTableauData VisualizationTime Management
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination in acute mental health settings at the Institute of Mental Health, focusing on the case manager role and operational workflows. The work combined process mapping, structured analysis, and dashboard prototyping to make coordination tasks visible and to surface operational risks.

Healthcare Operations & Consulting Externship

What I've accomplished

I examined operations, mapped workflows, and produced analyses and prototypes that clarified the case manager's coordination work and identified process risks.

Project breakdown

View all work