MSDirector of Operations

Design and product professional focused on usable solutions

I translate user needs into clear experiences across research, interaction design, and product strategy.

About me

I translate user needs into clear experiences across research, interaction design, and product strategy.

I am Melanie Smalls Simon, a design and product professional firmly established in my career. I focus on turning user needs into clear, usable experiences and work across research, interaction design, and product strategy to ship practical solutions.

Experience

Founder & Chief Executive Officer

HIGH POINT BUSINESS SOLUTIONS, LLC · 2023–Present

Programs Committee Chair | Board Director

INDEPENDENT · 2020–Present

Program Manager

WORKFORCE OPPORTUNITY SERVICES · 2023–2024

Operations / Program Manager

AXION CONTACT · 2021–2023

Education

University of Mount Olive | Tillman School of Business

Bachelor of Science in Business Leadership & Organizational Management

Johns Hopkins University | Carey Business School

Graduate Studies, Master of Business Administration (MBA)

Skills

User researchInteraction designProduct strategyPrototypingUsability testing