I worked on operations and consulting projects at the Institute of Mental Health, focusing on practical process and care delivery improvements.
Project work from my externship with the Institute of Mental Health, focused on operations, process analysis, and recommendations for healthcare delivery.
Played a key role in launching the first Amazon Just Walk Out (JWO) store at Amazon Corporate Canada. Supported end-to-end store setup including operational readiness, staff training, workflow execution, and opening-day operations. Coordinated with internal teams and vendors to ensure smooth implementation of JWO technology and customer experience standards.
Successfully supported the opening of three new retail units, including two Amazon Just Walk Out (JWO) locations and one coffee bar at PwC Fidelity (Amazon corporate environment). Assisted with SOP implementation, inventory setup, staffing, and operational stabilization post-launch. Worked closely with clients and stakeholders to ensure seamless handover and consistent service quality.
Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
I worked on operations and consulting projects at the Institute of Mental Health, focusing on practical process and care delivery improvements.
I am Mudra Patel. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting–focused projects and analysis.
Externships
Healthcare Operations & Consulting Externship
In progress
Experience
Assistant Hospitality Retail Manager / Operations Manager
Compass Group Canada · Jun 2023 - Nov 2024
Supervisor/ Assistant Store Manager
Starbucks Coffee Canada · Nov 2018 - Nov 2024
Education
Monroe University
Bachelors, Business Administration and management · Class of 2027
Durham College
Business Human Resource
Skills
Played a key role in launching the first Amazon Just Walk Out (JWO) store at Amazon Corporate Canada. Supported end-to-end store setup including operational readiness, staff training, workflow execution, and opening-day operations. Coordinated with internal teams and vendors to ensure smooth implementation of JWO technology and customer experience standards.
Successfully supported the opening of three new retail units, including two Amazon Just Walk Out (JWO) locations and one coffee bar at PwC Fidelity (Amazon corporate environment). Assisted with SOP implementation, inventory setup, staffing, and operational stabilization post-launch. Worked closely with clients and stakeholders to ensure seamless handover and consistent service quality.
✅ Verified by Extern · ⏱️ In progress
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
The externship examined care coordination in acute mental health settings, focusing on the case manager role and associated workflows. Work combined process mapping, structured analysis, and dashboard prototyping to surface hidden risks and to document operational handoffs. Deliverables included workflow maps and a prototype dashboard reflecting coordination metrics.
I translated clinical coordination activities into process maps, analyzed handoffs and failure points, and sketched a dashboard prototype that surfaced measurable coordination metrics.
