Breaking Games Externship via ExternI manage AD, Microsoft Entra ID, and Windows Server 2022, supporting lab users and resolving help desk incidents quickly with clear ticket documentation.
My portfolio includes Windows Server 2022 AD and Microsoft Entra ID home labs, Spiceworks and simulated help desk ticket labs, and a cybersecurity site published on GitHub Pages.
Deployed a Windows Server 2022 Active Directory domain from scratch using VirtualBox virtual machines. Configured AD DS, DNS, Group Policy Objects, Organizational Units, security groups, and domain-joined Windows clients. Performed user account management, password resets, and authentication troubleshooting.
Simulated real-world help desk incidents: password resets, account lockouts, access requests, and permission changes. Documented ticket workflows, troubleshooting steps, and resolutions following IT support best practices.
I manage AD, Microsoft Entra ID, and Windows Server 2022, supporting lab users and resolving help desk incidents quickly with clear ticket documentation.
I am an IT Support Specialist with hands-on experience in managing Active Directory, Microsoft Entra ID (Azure AD), and Windows Server 2022. Currently, I serve as a Computer Lab IT Support Assistant at Bronx Community College. I obtained the Google Foundations of Cybersecurity Certificate and the Microsoft AI Skills Fest Badge in 2026. I am working towards an Associate Degree in Computer Information Systems, which I expect to complete in December 2026. My skills include help desk ticketing, end-
Externships
SQL & Database Architecture Externship with Breaking Games
Breaking Games
Experience
Computer Lab Assistant — IT Support
Bronx Community College, World Languages & Cultures Lab · March 2025 – Present
Community Outreach Intern
NYPIRG — Bronx Community College · September 2025 – February 2026
Office Assistant
New York Police Department (NYPD) · May 2024 – July 2024
Education
Bronx Community College (CUNY)
Associate Degree in Computer Information Systems · Class of 2026
Skills
Deployed a Windows Server 2022 Active Directory domain from scratch using VirtualBox virtual machines. Configured AD DS, DNS, Group Policy Objects, Organizational Units, security groups, and domain-joined Windows clients. Performed user account management, password resets, and authentication troubleshooting.
Simulated real-world help desk incidents: password resets, account lockouts, access requests, and permission changes. Documented ticket workflows, troubleshooting steps, and resolutions following IT support best practices.
Provisioned and managed users, groups, and admin roles in Microsoft Entra ID (Azure AD). Configured identity management, access controls, and Microsoft 365 administration tasks.
Simulated cloud help desk scenarios: user provisioning, password resets, group assignments, and identity troubleshooting. Practiced incident response documentation and ticket resolution workflows.
Created, managed, and resolved simulated IT support tickets covering Outlook, Wi-Fi, user accounts, and workstations. Practiced ticket prioritization, escalation procedures, and end-user communication.
Built and deployed a cybersecurity-focused website on GitHub Pages using HTML, CSS, and Git version control. Published technical write-ups and lab documentation as a public IT/cybersecurity portfolio.