Amazon Externship via ExternI am finishing my bachelor’s degree and building on early work experience to move into a professional role.
A concise set of work examples and projects showing skills I developed during my degree and early work experience.
Discovered that a key workflow process wasn't being followed correctly across shifts at an Amazon fulfillment center, which was leading to false data and hiding the real performance problem Redesigned the workflow process, including new routes and reorganized work areas, and presented the changes and new process guidelines to senior leadership
Led a store-level initiative to increase immunization awareness by assessing customer engagement gaps and reworking promotional strategies, collaborating with pharmacy and front-end teams to execute a streamlined engagement plan that increased customer engagement by 10% Presented findings and recommendations to district leaders, aligning with Walgreens' mission to enhance community health
I am finishing my bachelor’s degree and building on early work experience to move into a professional role.
I am Natalie Hoang, a senior at the University of Houston completing my bachelor’s degree. I have some work experience and I am preparing to transition into my professional career.
Externships
Amazon Operational Strategy & People Analytics Externship
In progress
Experience
Data Analyst Assistant and Marketing Assistant
Katy Floral Market · May 2024 - Present
Area Manager Intern
Amazon · June 2026 - August 2026
Community Management Intern
Walgreens · June 2025 - October 2025
Education
C.T. Bauer College of Business | University of Houston
Bachelor of Business Administration in Management Information Systems & Minors in Marketing and Human Resource Managemen · Class of 2027
Skills
Discovered that a key workflow process wasn't being followed correctly across shifts at an Amazon fulfillment center, which was leading to false data and hiding the real performance problem Redesigned the workflow process, including new routes and reorganized work areas, and presented the changes and new process guidelines to senior leadership
Led a store-level initiative to increase immunization awareness by assessing customer engagement gaps and reworking promotional strategies, collaborating with pharmacy and front-end teams to execute a streamlined engagement plan that increased customer engagement by 10% Presented findings and recommendations to district leaders, aligning with Walgreens' mission to enhance community health
Collaborated cross-functionally with a team of 5 to design and present a customized business solution to Baker Hughes leadership Placed 1st out of all competing teams in the sales workshop challenge, outperforming peers across multiple universities
✅ Verified by Extern · ⏱️ In progress
Imagine shaping how AMAZON — yes, THE Amazon — welcomes and keeps its workforce. Every year, Amazon loses billions because new hires leave before Day 90. You’re going to fix that. In this externship, you’ll web scrape real-world employee reviews from across the web, extract actionable insights, and design persona-driven strategies to help Learning Ambassadors connect smarter, faster, and more humanely. It’s part research, part strategy—and all about learning how people data drives big decisions.
The project collected and analyzed employee reviews and operational context to understand early-tenure attrition at fulfillment centers. The work synthesized scraped text and role-based patterns, then developed persona-driven insights and strategic recommendations for Learning Ambassadors. The analysis produced segmented learner profiles and prioritized intervention areas.
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I analyzed how fulfillment-center operations relate to early tenure experiences, combining qualitative review scraping and role-level patterning to produce persona-driven findings and recommendations.
