Institute of Mental Health logoInstitute of Mental Health Externship via Extern
Nidijah Hanley portrait

Aspiring Finance Manager | Accounting Professional

I am an accounting professional from St. Kitts with experience in financial operations and record management. My goal is to advance into finance management and gain international work experience.

About meMessage Me

Work samples

  • Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I am an accounting professional from St. Kitts with experience in financial operations and record management. My goal is to advance into finance management and gain international work experience.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Accounts clerk

TDC Group limited · Oct 2023

Education

Monroe University

BBA BUSINESS MANAGEMENT MINOR IN FINANCE · Class of 2027

Skills

AccountingExcel
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination work in an acute mental health context, focusing on the case manager role and operational workflows. Work included structured process mapping, analysis of service models, and prototype dashboards that made coordination activities and risks visible. The work compared service models and analyzed a case study of operational efficiency.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map listing core responsibilities, daily touchpoints, key handoffs, and pain points for frontline and managerial roles, creating a structured view of workflow interactions and common handoff risks.

Project breakdown

I created and shared a stakeholder map that listed core responsibilities, daily touchpoints, key handoffs, and pain points for frontline and managerial roles, producing a structured view of workflow interactions and common handoff risks.

Google Sheets
Access

I analyzed observable issues across service, kitchen, bar, and management, mapped hidden risks (wrong orders, waste, delays, safety gaps) and documented internal process gaps to validate by staff interviews and observations.

Google Docs
Access
View all work