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Designing clearer care coordination in mental health

I turn case management workflows into mapped processes and dashboards that reveal risks and support continuity of care.

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Work samples

Portfolio items document process mapping, structured analysis, and dashboard prototyping from my IMH externship, all aimed at making coordination work visible and improving safety and continuity.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · Sep 2026 · ✅ Verified by Extern

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I turn case management workflows into mapped processes and dashboards that reveal risks and support continuity of care.

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I studied care coordination in acute mental health settings. I analysed workflows, mapped processes, and prototyped dashboards to make coordination work visible and support safer continuity of care.

Externships

Mangusta Capital Deal Sourcing & Startup Analysis Externship

In progress

Experience

Secondary School Teacher at the Charles E Mills Secondary School

Ministry of Education- Charles E Mills Secondary School, St. Kitts-Nevis · September 2010 to present

Education

Monroe College, Bronx, NY

Bachelors degree in business management · Class of 2026

Clarence Fitzroy Bryant College Basseterre, St. Kitts

Associates degree in business management · Class of 2009

Clarence Fitzroy Bryant College Basseterre, St. Kitts

Associates degree in Secondary Teacher Education · Class of 2015

Washington Archibald High School

High School Diploma · Class of 2007

Skills

Process mappingWorkflow analysisDashboard prototypingCare coordination in acute mental healthRisk identificationStructured operational analysis
Back to work
Institute of Mental Health · Sep 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how case management workflows operate inside an acute mental health setting. The work mapped stakeholders and summarized the case manager's duties, applied structured operational analysis, and produced an interactive visual map of coordination across patients, families, clinicians, and community services.

Healthcare Operations & Consulting Externship
Google Drive
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What I've accomplished

I produced a stakeholder map, a duties summary for the case manager role (risk monitoring, crisis coordination, follow-up, referrals), and an interactive visual map representing care coordination across patients, families, clinicians, and community services.

Project breakdown

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The Lean Startup Co · Sep 2026 ↗

✅ Verified by Extern

Corporate Strategy Externship Mentored by Eric Ries

StrategyBusiness Development

Overview

The externship trained participants to apply the Incorruptible 4 framework to real companies. Work involved studying framework case studies, selecting a target company, and running an audit through four diagnostic lenses. The deliverables included an Incorruptible scorecard derived from that audit.

Corporate Strategy Externship Mentored by Eric Ries
Google Slides
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What I've accomplished

I produced an Incorruptible scorecard for Toys "R" Us that traced its collapse to Financial Gravity stemming from the 2005 leveraged buyout and resulting debt burden.

Project breakdown

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Mangusta Capital ↗

✅ Verified by Extern · ⏱️ In progress

Mangusta Capital Deal Sourcing & Startup Analysis Externship

Join a new VC fund launched by a former SoftBank Vision Fund leader and backed by the Ray-Ban/Oakley family to identify high-potential Vertical AI startups. Gain hands-on experience sourcing deals, analyzing markets, and writing compelling investment memos.

Investment AnalysisEntrepreneurship

Overview

The externship trained participants to source and evaluate Vertical AI startups for a new VC fund. Work included studying the fund's investment thesis, applying VC-style sourcing methods, and shortlisting companies that matched the thesis. The deliverables were a three-company sourcing shortlist and one company advanced toward an investment memo.

Mangusta Capital Deal Sourcing & Startup Analysis Externship

What I've accomplished

I compiled a structured sourcing spreadsheet that captured funding, team size, industry, location, and concise company descriptions for three AI recruiting startups.

Project breakdown

I collected and organized data on three AI recruiting startups, recording funding, team size, industries, locations, and short descriptions in a shared spreadsheet for follow-up due diligence.

Google Sheets
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