Institute of Mental Health logoCurrently an Extern @Institute of Mental Health

Designing clearer care coordination in mental health

I turn case management workflows into mapped processes and dashboards that reveal risks and support continuity of care.

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Work samples

Portfolio items document process mapping, structured analysis, and dashboard prototyping from my IMH externship, all aimed at making coordination work visible and improving safety and continuity.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I turn case management workflows into mapped processes and dashboards that reveal risks and support continuity of care.

I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I studied care coordination in acute mental health settings. I analysed workflows, mapped processes, and prototyped dashboards to make coordination work visible and support safer continuity of care.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Secondary School Teacher at the Charles E Mills Secondary School

Ministry of Education- Charles E Mills Secondary School, St. Kitts-Nevis · September 2010 to present

Education

Monroe College, Bronx, NY

Bachelors degree in business management · Class of 2026

Clarence Fitzroy Bryant College Basseterre, St. Kitts

Associates degree in business management · Class of 2009

Clarence Fitzroy Bryant College Basseterre, St. Kitts

Associates degree in Secondary Teacher Education · Class of 2015

Washington Archibald High School

High School Diploma · Class of 2007

Skills

Process mappingWorkflow analysisDashboard prototypingCare coordination in acute mental healthRisk identificationStructured operational analysis
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how case management workflows operate inside an acute mental health setting. The work mapped stakeholders and summarized the case manager's duties, applied structured operational analysis, and produced an interactive visual map of coordination across patients, families, clinicians, and community services.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map, a duties summary for the case manager role (risk monitoring, crisis coordination, follow-up, referrals), and an interactive visual map representing care coordination across patients, families, clinicians, and community services.

Project breakdown

The project analysed a case where a case manager coordinated care across patients, families, clinicians, and community services. I mapped stakeholders, summarized the case manager's duties (risk monitoring, crisis coordination, follow-up, referrals), and produced an interactive visual map.

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