FitLife Studio No-Show Analysis
Data-driven requirements and process redesign • Diagnosed, in Excel, a 20.2% class-booking no-show rate across 110,522 real bookings; identified lead time as the primary driver (4.6% same-day vs. 33.0% at 30+ days) and a reminder-timing confound in the existing process. • Authored a BRD, stakeholder analysis, and an as-is/to-be process redesign; recommendation projected to recover roughly 210 booked spots a month. GitHub: github.com/Skybroapp/fitlife-no-show-analysis