@rhyl-dore

Healthcare operations and consulting for mental health

I apply operations thinking and consulting skills to improve mental health service delivery, developed during a Healthcare Operations & Consulting externship.

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Work samples

Portfolio items show work completed during the Institute of Mental Health externship, focused on operational analysis and consulting approaches for mental health services.

Healthcare Operations & Consulting Externship
Institute of Mental Health · Nov 2026 · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I apply operations thinking and consulting skills to improve mental health service delivery, developed during a Healthcare Operations & Consulting externship.

I am Rhyl Dore. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting tasks related to mental health services.

Externships

Healthcare Operations & Consulting Externship

Completed · Nov 2026

Skills

Healthcare operationsConsultingMental health services

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Institute of Mental Health · Nov 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how care coordination work in an acute mental health setting can be modeled and communicated as an operational system. The work mapped case manager workflows, analyzed process tradeoffs, and prototyped visualizations and dashboards. Deliverables documented workflow steps and synthesized findings from a real operational-efficiency case.

Healthcare Operations & Consulting Externship

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What I've accomplished

I produced a stakeholder map and a role-summary document that documented responsibilities, workflows, pain points, and suggested process improvements for the case manager role.

Project breakdown

View all work

Work samples

Healthcare Operations & Consulting Externship

About me

Healthcare Operations & Consulting Externship

Overview

What I've accomplished

Project breakdown

Know How Business Processes Impact Customer ExperienceI created a stakeholder map for mental healthcare case management and summarized stakeholder roles and pain points.

Understand Problems for Customers & StaffI identified and mapped patient and staff workflow challenges in a mental healthcare clinic, highlighting staffing, documentation burden, and communication gaps.

Analyze & Optimize WorkflowsI converted a decision tree about excessive patient wait times into a clear Mermaid.js flowchart and explained how the diagram maps decisions and process steps.