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Healthcare operations and consulting for mental health

I apply operations thinking and consulting skills to improve mental health service delivery, developed during a Healthcare Operations & Consulting externship.

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Work samples

Portfolio items show work completed during the Institute of Mental Health externship, focused on operational analysis and consulting approaches for mental health services.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I apply operations thinking and consulting skills to improve mental health service delivery, developed during a Healthcare Operations & Consulting externship.

I am Rhyl Dore. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting tasks related to mental health services.

Externships

Healthcare Operations & Consulting Externship

In progress

Skills

Healthcare operationsConsultingMental health services
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how care coordination work in an acute mental health setting can be modeled and communicated as an operational system. The work mapped case manager workflows, analyzed process tradeoffs, and prototyped visualizations and dashboards. Deliverables documented workflow steps and synthesized findings from a real operational-efficiency case.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map and a role-summary document that documented responsibilities, workflows, pain points, and suggested process improvements for the case manager role.

Project breakdown

The module presented a clinic case. I mapped stakeholders (physicians, nurses, pharmacists, lab techs, administrators, patients, caregivers), documented responsibilities, workflows and pain points, and listed targeted improvements for communication, lab tracking, medication review and follow-up…

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I mapped stakeholders and workflows at a mental health clinic, documented pain points (staffing, paperwork, lab delays, unclear handoffs) and proposed specific improvements such as standardized handovers, sample tracking, pharmacist review, and assigned follow-up roles.

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