Shanice Duncan portrait
Amazon Externship via Extern

🟢 Open to work

Growing HR professional building skills in operations and people analytics

HR Coordinator, Master of Science in Human Capital Management recipient from NYU, sharpening resume and practical experience through an Amazon Operational Strategy & People Analytics externship.

Personal websiteView my work

Work samples

Work shown includes outcomes from my Amazon Operational Strategy & People Analytics externship; coursework at NYU, highlighting practical analysis and strategy tasks; & past workforce clients.

  • Lyfe Stylz Unisex Salon Recruiting Employee Life Cycle Project
    Lyfe Stylz Unisex Salon Recruiting Employee Life Cycle Project

    SD Consult Services NY · Jul 2026

    Lyfe Stylz Unisex Salon Recruiting Employee Life Cycle Project

    Lyfe Stylz Unisex Salon (East Flatbush, Brooklyn) engaged SD Consult Services NY to build out its HR infrastructure from the ground up. The salon had no formalized HR systems in place: no consistent hiring process, no documented performance standards, and no structured onboarding. The client needed

    Consultingfull cycle recruitingtalent acquisitiononboardingHR DocumentationPolicy developmentPeople OperationsCRMData AnalysisSOP creationKPI Tracking
  • NYU Coursework: Applied Analysis and Strategy
    NYU Coursework: Applied Analysis and Strategy

    New York University · Dec 2025

    NYU Coursework: Applied Analysis and Strategy

    Featured work includes the Graduate CAPSIM Business Strategy Simulation (92 percent, ranked second of six teams), an HR Metrics and Workforce Dashboard, an AI recruitment risk analysis, and an employee attrition study. Additional projects cover managerial training design, inclusion and diversity str

    AI Workflow DesignAI Powered AnalyticsBrand PositioningBrand StrategyConsultingCorporate FinanceCorporate GovernanceDashboard DesignDashboardingData AnalysisData AnalyticsDecision MakingFinancial AnalysisForecasting & PlanningGo-to-Market StrategyHuman-Centered DesignQuantitative & Qualitative AnalysisStakeholder ManagementStrategic CommunicationStrategic PlanningStrategy & Corporate AnalysisTrend AnalysisTime ManagementWorkforce Data AnalysisWritten Communication

About me

HR Coordinator, Master of Science in Human Capital Management recipient from NYU, sharpening resume and practical experience through an Amazon Operational Strategy & People Analytics externship.

From entrepreneur to a 3-degree holder and HR professional. I've had experience over the years in varying roles. I am mid-level in my HR career and focused on strengthening my resume and competitiveness for jobs and internships. I am completing an Amazon Operational Strategy & People Analytics externship as part of my professional development.

Externships

Amazon Operational Strategy & People Analytics Externship

In progress

Experience

Human Resources Consultant

SD Consult Services NY · May 2026 – Present

Student & Career Development Coordinator

SD Consult Services NY · Mar 2020 – Present

Transportation and Workforce Logistics Coordinator

Independent Contractors · Jan 2016 – Jun 2024

BASTA Professional Development Fellow

BASTA · Sep 2023 – May 2024

Human Resources Administrative Coordinator

Private Home Care RN Team of Maimonides Medical Center · Jan 2019 – May 2024

Human Resources Coordinator

Various Staffing Agencies · Jun 2009 – Oct 2021

Education

New York University

MS Human Capital Management · Class of 2025

College of Staten Island

BS Psychology, Cum Laude/Writing Minor · Class of 2024

Skills

Operational strategy (externship experience)People analytics (externship experience)Resume developmentCareer transition planningGraduate-level courseworkAccessibilityAICampaign ManagementChange ManagementCommunicationCollaborationDashboard DesignCRMConsultingConflict ResolutionData VisualizationEmotional IntelligenceTeam LeadershipEdtechWorkforce planning
Back to work

SD Consult Services NY · Jul 2026

Lyfe Stylz Unisex Salon Recruiting Employee Life Cycle Project

Lyfe Stylz Unisex Salon (East Flatbush, Brooklyn) engaged SD Consult Services NY to build out its HR infrastructure from the ground up. The salon had no formalized HR systems in place: no consistent hiring process, no documented performance standards, and no structured onboarding. The client needed

Consultingfull cycle recruitingtalent acquisitiononboardingHR DocumentationPolicy developmentPeople OperationsCRMData AnalysisSOP creationKPI Tracking

Overview

Lyfe Stylz Unisex Salon (East Flatbush, Brooklyn) engaged SD Consult Services NY to build out its HR infrastructure from the ground up. The salon had no formalized HR systems in place: no consistent hiring process, no documented performance standards, and no structured onboarding. The client needed a repeatable, scalable HR foundation that could support growth without relying faulty data.

Lyfe Stylz Unisex Salon Recruiting Employee Life Cycle Project

What I've accomplished

Led full-cycle HR consulting for Lyfe Stylz Salon: built a 105-point candidate scoring system, sourced/screened 44+ candidates across 2 rounds, designed culturally-tailored interviews, delivered a signed hire, and built full HR infrastructure (onboarding, policies, digital application). Produced 40+ documents, saving client $82,000+ vs. market rates.

Outcome

A 40+ document HR system built around a 105-point SOP competency scoring framework, two full-cycle recruiting rounds, onboarding materials, HR waiver packets, and a digital application intake form — giving the salon a complete, ready-to-use HR operating system.

View all work
Back to work

New York University · Dec 2025

NYU Coursework: Applied Analysis and Strategy

Featured work includes the Graduate CAPSIM Business Strategy Simulation (92 percent, ranked second of six teams), an HR Metrics and Workforce Dashboard, an AI recruitment risk analysis, and an employee attrition study. Additional projects cover managerial training design, inclusion and diversity str

AI Workflow DesignAI Powered AnalyticsBrand PositioningBrand StrategyConsultingCorporate FinanceCorporate GovernanceDashboard DesignDashboardingData AnalysisData AnalyticsDecision MakingFinancial AnalysisForecasting & PlanningGo-to-Market StrategyHuman-Centered DesignQuantitative & Qualitative AnalysisStakeholder ManagementStrategic CommunicationStrategic PlanningStrategy & Corporate AnalysisTrend AnalysisTime ManagementWorkforce Data AnalysisWritten Communication

Overview

Featured work includes the Graduate CAPSIM Business Strategy Simulation (92 percent, ranked second of six teams), an HR Metrics and Workforce Dashboard, an AI recruitment risk analysis, and an employee attrition study. Additional projects cover managerial training design, inclusion and diversity strategy, structured recruitment processes, HRIS evaluation, statistical analysis, and complex project

NYU Coursework: Applied Analysis and Strategy

What I've accomplished

Completed 11+ applied graduate projects during my M.S. in Human Capital Management at NYU, spanning people analytics, workforce planning, recruitment strategy, organizational behavior, and business strategy, each requiring data analysis and practical recommendations for HR decision makers. View graduate projects here: https://tinyurl.com/28tys237

Outcome

Positions me for HR analyst, people operations, talent acquisition, and HR consulting roles by demonstrating the ability to translate workforce data into hiring, retention, and organizational strategy decisions, backed by a polished portfolio ready to share with employers and externship programs.

View all work
Back to work

NCD Productions · Aug 2025

Program & Workforce Operations Coordinator — GLOW VIP Monday Night Mas (NCD Productions, SpiceMas 2025)

Drove registrations through a multi-platform campaign centered on Instagram, generating 20,200-plus profile views and up to 15,000 views per post, while managing budget and cross-border vendor logistics.

Participant recruitment and engagementintake and onboarding coordinationrecord and payment-status managementworkforce schedulingTeam LeadershipWritten CommunicationStrategic CommunicationE-commercePythonAICanvaProduct RoadmappingAdobe Creative SuiteProduct StrategyContent MarketingDigital MarketingEmail MarketingBrand MarketingMarketing AnalyticsStakeholder Managementrole assignment and delegationConflict Resolutioncustomer supportpolicysensitive dataProject ManagementTime ManagementVendor coordinationcontractsdigital registrationAutomationrisk managementlogisticsdata verificationData VisualizationGoogle Sheetspayment documentationpoint of sale systemremote coordinationBudgetingSponsorship Procurement

Overview

Drove registrations through a multi-platform campaign centered on Instagram, generating 20,200-plus profile views and up to 15,000 views per post, while managing budget and cross-border vendor logistics.

Program & Workforce Operations Coordinator — GLOW VIP Monday Night Mas (NCD Productions, SpiceMas 2025)

What I've accomplished

Led GLOW, a VIP Monday Night Mas experience for SpiceMas 2025 in Grenada, managing concept, marketing, production, and live execution. Grew enrollment to 135 paid participants, led a 10-person team, and secured six sponsors.

Outcome

Sold out with 135 paid participants and 106 attendees on August 11, 2025, zero safety incidents, and six sponsors secured with strong digital exposure.

View all work
Back to work

SD Consult Services NY · Apr 2024

SD Consult Services Career Advisory Case Study: Fashion to Education Career Transition (Mychael Stuart St. Rose)

The consulting process moved through ten sequenced steps across four phases: assessment, strategy development, application and interview preparation, and placement support. Central to the approach was reframing Mychael's fashion and client-service experience as directly relevant to an education role

ConsultingAI-Driven InsightsChange ManagementCoachingCollaborationCommunicationCustomer Journey MappingDecision MakingEmotional IntelligenceForecasting & PlanningMentoringPeople ManagementPresentation SkillsProblem Solving

Overview

The consulting process moved through ten sequenced steps across four phases: assessment, strategy development, application and interview preparation, and placement support. Central to the approach was reframing Mychael's fashion and client-service experience as directly relevant to an education role rather than treating the shift as a career restart.

SD Consult Services Career Advisory Case Study: Fashion to Education Career Transition (Mychael Stuart St. Rose)

What I've accomplished

Delivered a full career advisory engagement through SD Consult Services NY for client Mychael Stuart St. Rose, guiding him through a structured transition from a fashion and personal styling background into a stable education career. The engagement covered career-needs assessment, transferable-skills mapping, résumé and cover letter development, AI and digital tool coaching,& more.

Outcome

Mychael successfully secured a unionized position as a NYC Department of Education paraprofessional, gaining access to benefits, employment stability, and a sustainable long-term career path. He also built confidence using AI and digital job-search tools and now carries a professional identity that blends both careers, Educational Paraprofessional and Fashion Styling Architect.

View all work
Back to work

BASTA · May 2024

projectBASTA Professional Development Fellowship

The Basta Professional Development Fellowship is a national nonprofit program that bridges the employment gap for first-generation college students and graduates of color, pairing an 11-week career-readiness intensive with up to a year of one-on-one career coaching to help Fellows secure strong firs

Overview

The Basta Professional Development Fellowship is a national nonprofit program that bridges the employment gap for first-generation college students and graduates of color, pairing an 11-week career-readiness intensive with up to a year of one-on-one career coaching to help Fellows secure strong first career-driven roles with real salaries and benefits.

projectBASTA Professional Development Fellowship

What I've accomplished

LinkedIn optimization, introducing AI-based resume optimization to the BASTA Project Manager before it was widely recognized (later adopted into their curriculum), manual resume formatting, and job announcement parsing.

Outcome

Skills gained — LinkedIn optimization, AI-assisted and manual resume optimization, job announcement parsing, ATS-compliant document structuring, and career coaching — plus their ongoing impact on my HR work today.

View all work
Back to work
Amazon ↗

✅ Verified by Extern · ⏱️ In progress

Amazon Operational Strategy & People Analytics Externship

Imagine shaping how AMAZON — yes, THE Amazon — welcomes and keeps its workforce. Every year, Amazon loses billions because new hires leave before Day 90. You’re going to fix that. In this externship, you’ll web scrape real-world employee reviews from across the web, extract actionable insights, and design persona-driven strategies to help Learning Ambassadors connect smarter, faster, and more humanely. It’s part research, part strategy—and all about learning how people data drives big decisions.

Data AnalysisPythonStrategyOperations

Overview

The externship examined operational and people-data factors that affect new-hire retention at Amazon fulfillment centers. The work combined web-scraped employee reviews, quantitative analysis, and persona-driven strategy to surface patterns in early turnover and to propose targeted interventions. Deliverables included scraped datasets, analyzed trends, and persona-based recommendations.

Amazon Operational Strategy & People Analytics Externship

What I've accomplished

I produced a CSV-style workforce map that listed roles from operations managers to floor associates, documented responsibilities and close working relationships, and explained staffing and handoffs across the AFC chain of command.

Project breakdown

The project analyzed an AFC chain of command, listed roles from operations managers to floor associates, described responsibilities and whom each role worked closely with, and produced a role-by-role CSV-style workforce map used to explain staffing and handoffs.

Google Sheets
Access

Situation: the module required capturing worker voices from YouTube. Task: gather and structure those reviews. Action: I extracted transcripts, selected excerpts, and added a "Key Topics" column. Result: a spreadsheet of video excerpts with topic tags for analysis.

Google Sheets
Access
View all work