AI-Powered Consumer Complaint Routing & Business Intelligence Analytics
Analyzed 2,000 CFPB consumer complaint records using R and Tableau to identify complaint trends, response patterns, and regulatory risk factors across major credit bureaus. Developed a supervised decision tree model and engineered complaint classification features to automate the routing of consumer disputes through regulatory resolution workflows, including dispute management, fraud alerts, debt verification, and human escalation protocols. Integrated decision-tree business logic into a GPT4All chatbot, creating an AI-driven complaint triage framework designed to improve response efficiency, support compliance requirements, and reduce manual case-routing efforts.
RTableauGPT4All