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Graduate student reentering the workforce

Master's candidate at USC returning to professional work after a career break, ready to apply updated skills and focus.

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Work samples

Projects and work samples that reflect my skills and the focus of my graduate studies. They show how I plan to transition back into professional work.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

Master's candidate at USC returning to professional work after a career break, ready to apply updated skills and focus.

I am Shreya Bhatt, a graduate student at the University of Southern California pursuing a masters degree. I am reentering the workforce after a career break and aiming to resume professional work informed by my prior experience and current studies.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Marketing Specialist

Tampa Bay Pulmonary Associates · November 2024 – July 2026

Medical Assistant and Medical Analyst

Tampa Bay Pulmonary Associates · November 2024 – July 2026

Pharmacy and Pulmonary Medicine Observer

AdventHealth Carrollwood · June 2023 – August 2023

Executive Observer

AdventHealth Connerton · July 2023 – August 2023

Microbiology Lab Observer

AdventHealth Tampa · July 2023 – July 2023

Education

University of Southern California

M.S. Healthcare Decision Analysis.

Arizona State University

B.S. Microbiology, Minor in Business. · Class of 2024

Skills

Graduate-level researchTranslating academic work to practiceCareer reentry planningCollaborative project workWritten communication
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship analyzed care coordination work and case management workflows at the Institute of Mental Health. The work mapped processes, identified operational risks, and prototyped dashboard outputs to make coordination activities visible. Deliverables included process maps and dashboard mockups.

Healthcare Operations & Consulting Externship

What I've accomplished

I analyzed case management workflows, compared service models, and produced artifacts that documented operational steps and risks for acute mental health care coordination.

Project breakdown

View all work