Institute of Mental Health logoInstitute of Mental Health Externship via Extern

Healthcare operations and consulting for mental health

I apply operations and consulting work to improve mental health services, drawing on my Institute of Mental Health externship experience.

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Work samples

Portfolio of operations and consulting work completed during my Institute of Mental Health externship, showing process analysis, recommendations, and implementation tasks.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I apply operations and consulting work to improve mental health services, drawing on my Institute of Mental Health externship experience.

I am Simoneike Delpesche. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting–focused tasks and projects related to mental health services.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Detective Police Constable – Sexual Offences Unit

Royal St. Vincent and the Grenadines Police Force, St. Vincent and the Grenadines · 2022 – Present

Education

Monroe University, Bronx, NY

Bachelor's Degree Program in Business Management with Human Resource Management

St. Vincent and the Grenadines Community College (SVGCC/DASG)

Associate of Science Degree in Business Studies · Class of 2020

Bishop's College Kingstown

Caribbean Secondary Education Certificate (CSEC) · Class of 2018

Skills

Healthcare operationsHealthcare consultingProcess analysisService designOperational recommendations
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination work in acute mental health settings by mapping the case manager role and analyzing operational workflows. The work combined process mapping and dashboard prototyping to make coordination activities visible and to identify workflow risks. Deliverables included workflow maps and a prototype dashboard reflecting coordination tasks.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced two visual maps and a role table that documented coordination tasks, communication gaps, and the case manager's responsibilities in a mental-health case.

Project breakdown

The module presented a mental-health case; I mapped stakeholders and summarized the case manager’s responsibilities, documenting coordination tasks, communication gaps, and opportunities for clearer role boundaries. I produced two visual maps and a role table.

Open Link

I identified that patients repeating their stories stemmed from poor information sharing. I mapped causes across people, process, technology, records, resources, and environment, and proposed a standard handover, updated records, and shared access as solutions.

Open Link

I analysed guidelines and IMH workflows, wrote a decision tree for preventing patients from repeating their stories, and produced a visual flowchart that mapped handover steps, acknowledgements, follow-up calls, and escalation paths to clarify ownership and timing.

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