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First-year Business Administration Student at Boston University

Stephen Liu

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Work samples

Portfolio includes current work from an Amazon Operational Strategy & People Analytics Externship, showing early strategic learning and applied coursework.

  • Amazon Operational Strategy & People Analytics Externship
    Amazon Operational Strategy & People Analytics Externship
    Amazon logo

    Amazon · ✅ Verified by Extern · ⏱️ In progress

    Amazon Operational Strategy & People Analytics Externship

    Imagine shaping how AMAZON — yes, THE Amazon — welcomes and keeps its workforce. Every year, Amazon loses billions because new hires leave before Day 90. You’re going to fix that. In this externship, you’ll web scrape real-world employee reviews from across the web, extract actionable insights, and design persona-driven strategies to help Learning Ambassadors connect smarter, faster, and more humanely. It’s part research, part strategy—and all about learning how people data drives big decisions.

    Data AnalysisPythonStrategyOperations

About me

Stephen Liu

Currently pursuing a bachelor's degree while learning through Amazon's Operational Strategy & People Analytics Externship. I have limited work experience and am beginning my career journey.

Externships

Amazon Operational Strategy & People Analytics Externship

In progress

Education

Boston University

Questrom School of Business: BSBA, Concentration Undeclared

Hong Kong International School

Student

Skills

Business fundamentalsCorporate strategy (externship)Problem framingResearch and analysis
Back to work
Amazon ↗

✅ Verified by Extern · ⏱️ In progress

Amazon Operational Strategy & People Analytics Externship

Imagine shaping how AMAZON — yes, THE Amazon — welcomes and keeps its workforce. Every year, Amazon loses billions because new hires leave before Day 90. You’re going to fix that. In this externship, you’ll web scrape real-world employee reviews from across the web, extract actionable insights, and design persona-driven strategies to help Learning Ambassadors connect smarter, faster, and more humanely. It’s part research, part strategy—and all about learning how people data drives big decisions.

Data AnalysisPythonStrategyOperations

Overview

The project examined employee experience at Amazon fulfillment centers by collecting and analyzing worker feedback and operational context, then translating those data into persona profiles and retention recommendations. The work combined web-scraped reviews, qualitative coding, and synthesis into actionable deliverables for Learning Ambassadors.

Amazon Operational Strategy & People Analytics Externship

What I've accomplished

I produced a role-by-role workforce map documenting responsibilities, close collaborators, and common tools, saved as a shared Google Sheet.

Project breakdown

I compiled a role map for an Amazon Fulfillment Center, listing each position, main responsibilities, who they work closely with, why the role matters, and common tools. The deliverable organized workforce structure and included notes on robotics technician and other roles.

Google Sheets
Access

The project reviewed Glassdoor feedback, classified examples as positive or negative, and annotated why each review was strong, moderate, or weak with links to the original posts. The deliverable listed specific examples and rationale for each assessment.

Google Docs
Access

I took raw Glassdoor and YouTube reviews, cleaned and standardized text and rating fields, and produced a combined spreadsheet with columns like summary_cleaned, advice_to_management_cleaned, review_pros_cleaned, and review_cons_cleaned for analysis.

Google Sheets
Access
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