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Operations & Consulting Extern @ Institute of Mental Health | ISM & Finance @ UM-Dearborn

I’m pursuing a career in business analysis/consulting because I enjoy turning vague challenges into clear, practical next steps. Through training in business analysis, data analytics, enterprise syste

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Work samples

A collection of class projects, personal builds, and learning exercises that highlight the tools and tasks Ive practiced as I prepare to start my career.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I’m pursuing a career in business analysis/consulting because I enjoy turning vague challenges into clear, practical next steps. Through training in business analysis, data analytics, enterprise syste

Operations & Consulting Extern @ Institute of Mental Health | ISM & Finance @ UM-Dearborn | Microsoft Certified Business Analyst Professional | IIBA ECBA™

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Business Analyst Project

Humble Connect App Demo · Nov 2025 – Apr 2026

Marketing Business Analyst Intern

ThreatCure · Apr 2025 – Oct 2025

Fulfillment Associate

Amazon · Sep 2024 – Apr 2025

Education

University of Dearborn-Michigan

B.B.A in Information Systems Management, Minor in Finance · Class of 2026

Skills

ExcelPower BITableauVisioNotionAgile/Scrum MethodologiesBusiness AnalysisStakeholder ManagementData AnalysisProject ManagementSQLSAP/ERP Systems FundamentalsProcess MappingRequirements Gathering
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how care coordination work is structured in acute mental health settings and what tasks case managers perform. Work combined process mapping, structured analysis, and dashboard prototypes to make coordination activities and hidden risks visible. Deliverables included mapped workflows and data artifacts that documented operational touchpoints.

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map and a Case Manager scope-of-work spreadsheet, documented daily tasks and handoffs, and linked specific workflow steps to pain points such as incompatible EHRs and heavy caseloads.

Project breakdown

During the externship I built a stakeholder map and a Case Manager scope-of-work spreadsheet, documented daily tasks and handoffs, and linked workflows to specific pain points like incompatible EHRs and heavy caseloads.

Google Sheets
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I mapped observable issues affecting patients and staff, listed hidden risks and internal process gaps (transport barriers, housing instability, medication discrepancies, lack of readiness assessment, trust issues, assumed family support), and produced a structured spreadsheet of these findings.

Google Sheets
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