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Mental Health & Healthcare Operations Extern

I work at the intersection of healthcare operations and consulting, trained through an externship with the Institute of Mental Health.

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Work samples

Projects completed as part of the Institute of Mental Health Healthcare Operations & Consulting externship, focused on improving processes and consulting deliverables for mental health care.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I work at the intersection of healthcare operations and consulting, trained through an externship with the Institute of Mental Health.

I am Teagan Ricci. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I worked on healthcare operations and consulting-focused projects.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Fellow

The Braven Accelerator · August 2026 - Present

Volunteer

Lifetime Bonds of Safe Humane Chicago · October 2025 - Present

Delivery Driver

DoorDash · September 2024 - Present

Sales Associate (2022-2024) / Assistant Manager (2025)

Discovery Clothing Company · July 2022 - August 2025

Education

Northern Illinois University Dekalb, Illinois

Bachelor of Arts in Criminology and Psychology · Class of 2027

Elgin Community College Elgin, Illinois

Associate in Arts · Class of 2025

Skills

Healthcare operationsConsulting methodsProcess improvementMental health services
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The project analyzed care coordination work in acute mental health settings, mapping case manager workflows and prototyping operational dashboards. The work documented process steps, identified coordination tasks, and produced visual artifacts that represent workflow and information flow across teams.

Healthcare Operations & Consulting Externship

What I've accomplished

I mapped workflows, analyzed operational touchpoints, and built visual artifacts that made coordination work and risks visible.

Project breakdown

View all work