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Tianna Kidd portrait

Graduate student focused on health operations and care coordination

I turn clinical workflows into clear process maps and dashboards that reveal risks and improve continuity of care in mental health settings.

View my work

Work samples

Work includes process mapping, structured analysis, and dashboard prototypes from an Institute of Mental Health externship, focused on case manager workflows, patient experience, and operational

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · Sep 2026 · ✅ Verified by Extern

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Top performerStakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication
  • Khan Academy Strategic Partnerships & Growth Externship
    Khan Academy Strategic Partnerships & Growth Externship
    Khan Academy logo

    Khan Academy · ✅ Verified by Extern · ⏱️ In progress

    Khan Academy Strategic Partnerships & Growth Externship

    100M people a year learn for free on Khan Academy. Someone pays for that. Use AI to source and pitch the deals that fund it next.

    Partnership AnalysisComparable AnalysisStrategic JudgmentExecutive Communication

About me

I turn clinical workflows into clear process maps and dashboards that reveal risks and improve continuity of care in mental health settings.

I am a Wake Forest graduate student with a biology background and some professional experience, exploring health operations and care coordination. I study how workflows and tools affect patient experience, safety, and continuity of care, and I build clear process maps and dashboards to make coordination visible.

Externships

Khan Academy Strategic Partnerships & Growth Externship

In progress

Experience

Graduate Student Researcher

Wake Forest University · August 2025 – Present

Graduate Student Teaching Assistant

Wake Forest University · August 2025 – Present

Ethnographic Researcher

School for International Training · August 2025 – December 2025

Researcher

Fashion in French, Yaoundé, Cameroon & Marrakech, Morocco · August 2025 – December 2025

Student Fellow

Center for Excellence in Teaching and Learning · October 2024 – May 2025

Student Ambassador and Social Media Specialist

Wofford Career Center · May 2023 – September 2024

Education

Wake Forest University, Winston Salem, NC

Master of Biology

Wofford College, Spartanburg, SC

Bachelor of Science in Biology; Bachelor of Arts in French and Francophone Studies · Class of 2025

School for International Training, Yaoundé, Cameroon

Non-Degree Seeking Study Abroad Program

Skills

Process mappingWorkflow analysisDashboard prototypingCare coordinationPatient experience analysisSafety and risk identification
Back to work
Institute of Mental Health · Sep 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

The project examined case manager workflows in an acute mental health setting, producing stakeholder maps, process artifacts, a decision tree for discharge-to-follow-up, and a text-based dashboard prototype. The work was awarded Top Performer by Institute of Mental Health.

Healthcare Operations & Consulting Externship
Open Link

What I've accomplished

I produced a shared stakeholder spreadsheet showing daily tasks, information needs, and overlapping responsibilities, plus a Fishbone and 5 Whys analysis identifying unclear next steps and recommended fixes.

Top performer

Project breakdown

View all work
Back to work
Khan Academy ↗

✅ Verified by Extern · ⏱️ In progress

Khan Academy Strategic Partnerships & Growth Externship

100M people a year learn for free on Khan Academy. Someone pays for that. Use AI to source and pitch the deals that fund it next.

Partnership AnalysisComparable AnalysisStrategic JudgmentExecutive Communication

Overview

The externship explored strategies for sourcing and pitching partnership opportunities that could fund free educational content. Work combined competitive research and AI-enabled sourcing approaches to generate candidate partners and draft outreach concepts. Delivered outputs included a prioritized list of partner targets and example pitch language.

Khan Academy Strategic Partnerships & Growth Externship

What I've accomplished

I researched potential partners and used AI-assisted methods to surface and draft outreach for high-priority opportunities. Below are the specific items I produced during the externship.

Project breakdown

View all work