Institute of Mental Health logoInstitute of Mental Health Externship via Extern
Yayra Quashie portrait

Designing clearer operations for mental health care

I map workflows and prototype dashboards to make case management work visible and safer in acute mental health settings.

View my workMessage Me

Work samples

Work on care coordination, process maps, and dashboard prototypes for acute mental health settings, focused on case management, safety, and continuity of care.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I map workflows and prototype dashboards to make case management work visible and safer in acute mental health settings.

I study how care coordination works in acute mental health settings. Through process mapping, structured analysis, and dashboard prototyping I make case management workflows visible so teams can improve continuity of care, surface hidden risks, and support safer decisions.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Business Operations Intern & Executive Personal Assistant

Private Client Family Office · February 2025 - Present

Personal Care Coordinator

Private Household · February 2024 6 February 2025

Education

Monroe University

BBA in Management · Class of 2027

Skills

Process mappingStructured operational analysisDashboard prototypingCare coordination designPatient workflow analysis
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined case manager workflows and care coordination at the Institute of Mental Health through stakeholder mapping, process mapping, structured analysis, and dashboard prototyping. The work documented responsibilities, daily workflows, communication links, and pain points across patients, clinicians, schedulers, caregivers, crisis teams, and community partners. Deliverables

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a stakeholder map, a case manager role summary listing responsibilities and pain points, workflow maps of daily and post-discharge processes, and a spreadsheet cataloging specific process gaps and hidden risks.

Project breakdown

In an externship task I mapped stakeholders and summarized the case manager role, listing responsibilities, daily workflows, pain points, and communication links across patients, clinicians, schedulers, caregivers, crisis teams, and community partners. The deliverable included a tabular…

Google Docs
Access

I analyzed post-discharge and follow-up workflows, listed affected stakeholders and hidden risks, and recorded specific process gaps (eg, no outreach process, fragmented records, missing follow-up tracking). The deliverable was a spreadsheet of mapped issues.

Google Sheets
Access
View all work